Q Can we become your sole distributor?
A Fiberall is very strict on sole distributor, we will evaluate your company scale, your possible order amount per month, your ability to support the buyer, your technical strength to provide solution or solve problem and so on. So we do not authorize new buyer as sole distributor, if it is possible, please let us to talk sole distributor after we set up stable cooperation and we do not authorize sole distributor on the area which we already seized certain market.
Q What is the warranty or guarantee for your product?
A If there is unqualified products due to our quality control, Fiberall will provide replacement (before compliant deadline). Products damaged by human or improper use will not be replaced. As for qualified products, we offer one year warranty.
Q When can I get a tracking number/way bill/bill of lading for my shipment?
A Tracking number/way bill/bill of lading will be available after departure, as for UPS/DHL/FedEx etc. tracking number is always available at the same day or the next day, if it is by air/by sea, it will take several days to get the waybill/bill of lading.
Q What shall I do if we meet problem after shipment?
A If you have question on cargo tracking or customs clearance, please contact Fiberall sales representative and request them to help you.
If there is any problem with the product, please submit an inspection report with order/invoice number, product description, problem description, photo, qty, your expected solution and so on, our sales representative will hand over complain to quality department and try to get best solution for you.
Very important: if there is any quality or other problem with the cargo, please submit complain within 7days after arriving, if there is no complain within 7days, the case will be closed in good condition and we will not accept further complain which is non warranty problem.
Q Will I still have to pay duties on my package?
A Duties are not included in our pricing. All importation charges will be paid by you if there is any. Please kindly check the import duty rate or policy for the items before you order.
Q What payment methods do you accept?
A We always accept T/T bank transfer for formal order, L/C (within amount limit) is also acceptable. PayPal, Western Union, MoneyGram and Cash is acceptable for sample order.
Q How do I calculate shipping rates?
A If you want to appoint forwarder, you can call the toll free numbers of the above courier companies to check or check with your local forwarder. You can also ask us about the estimated freight, usually our rates may be better( the freight rate is lower if it is prepaid at the shipper side).
Q What’s your shipping condition?
A Fiberall have very good cooperation with many national and international forwarders and we always try to provide safe, fast, and economic logistic service to our partners.
For small parcel or weight less than 45Kgs, we recommend to ship by courier door to door service like UPS, FedEx, DHL or EMS. It usually takes 3-4days to reach the destination and economic service takes around 5-7days to reach. These courier services provide online tracking service. We will provide waybill number for tracking after departure.
For cargo above 45Kgs, they can be transported by air to the airport near you. It takes 3-5 days to arrive. But the destination of air transportation is airport only and you should finish customs clearance or you can find a local customs clearance agent around the airport to help you to do it. And you have to pick up the cargo from airport or arrange local delivery by yourself.
For orders with big volume (at least several cubic meters), we recommend ocean container. It is calculated by CBM, it has strict requirement on documents and the transportation time is very long, always takes 25-30 days or longer to arrive (after departure).
You can choose shipping way according to your real situation and you are allowed to appoint your own forwarder or consider our own forwarder. We will calculate and confirm the freight charge after the order qty is confirmed.
Q What Information Should be Required for an Order?
A We need to confirm the below information for your order:
* Delivery information - company name, detailed address, post code, contact person, phone number, destination airport or sea port, transportation method (by courier, by air or by ocean container)
* Product information –product model, full description, quantity, unit price, packing way. (OEM, ODM related information if there is any.)
* Your expected delivery time.
* Freight cost (prepaid).
* Forwarder's contact information if there's any (your appointed forwarder).
* Documents required.
Q How to place an order?
A (1) If you have your own order format, please send us your purchase order by email or fax. If you do not have an order format, just send us email and tell us what you want, with product model, full description, qty and your requirement on packing, shipping way and other requirements.
(2) Fiberall will make Proforma invoice and Sales Contract for your confirmation according to your order. The written purchase order should be signed by an authorized representative with company chop.
(3) Please arrange payment according to the request on the Proforma invoice/ Sales Contract and we will execute the order as soon as the payment is approved by our financial department.