This article introduce how to get after sales service from Fiberall Technology for obd2 code reader, auto diagnostic tool, obd scan tool, obd-II diagnostic cable, truck conversion cable, obd adapter. Only products bought from Fiberall directly is applicable to Fiberall after sale policy. During warranty period, user can hand over problem about obdii diagnostic tool, trouble code reader, auto diagnostic cable or other products on working time. Phone call, email, online are acceptable, different way can be used for different situations like urgent problem, serious and complicated problem, simple problem. Fiberall after-sale team will deal with it in the first place. For simple problems, Fiberall strives to provide solutions within 24 hours, for complex problem, Fiberall technology strives to provide solutions within 48 hours. If it is simple question about installation and setting of the obd code reader, user can refer to related instruction and tip on the website or video on YouTube.

Fiberall provide 12 months warranty for all our auto diagnostic tools and related products. Object of warranty must be purchased in bulk from formal channel of Fiberall. Buyer have right to request free warranty service in case of non-artificial reason failure within one year from the date of receiving. But damage caused by dismantling and repairing without permission or authorization, damage caused by improper use or maintenance, intentional damage, accidental damage, damage caused by force majeure and so on, Fiberall will disqualify the warranty for the obd diagnostic tool. Please hand over complain to us according to the listed process. We provide replacement or maintenance for the diagnostic tool accordingly to different situation and the car diagnostic tool will be retuned to user as soon as the problem is solved. As a professional manufacturer of auto diagnostic tool, Fiberall will continue to provide you with the best products and services.